Appeals Procedure

Last updated: August 1, 2026

If you believe a moderation decision was made in error, you have the right to appeal. We review all appeals fairly and aim to resolve them within 14 business days.

1. When You Can Appeal

• Your account was suspended or permanently banned.
• Your content was removed by moderators.
• Your complaint was rejected.
• Your payout or payment was blocked or frozen.
• Your content-creator application was rejected.

2. How to Submit an Appeal

Email support@neuro-fans.com with the subject line: APPEAL: [your account email]

Include:

• Your username and the email address associated with your account.
• A clear description of the decision you are appealing.
• Your explanation of why you believe the decision was wrong.
• Supporting evidence (screenshots, timestamps, relevant context).
• Confirmation that you agree to the appeal being reviewed by our moderation committee.

3. Processing Time

Appeals are reviewed within 14 business days of receipt. You will be notified of the outcome by email.

4. Decision

The appeal is decided by a moderation committee of three independent reviewers. The committee's decision is final. We are not obligated to provide detailed reasoning beyond what is required by applicable law.

5. Prohibited Conduct During Appeal

Repeated, abusive, or harassing communications during the appeal process will result in the appeal being automatically dismissed and may result in further enforcement action.

6. Contact

Appeals: support@neuro-fans.com

General support: support@neuro-fans.com